Refund and Returns Policy

Last Updated: 01/01/2023

Introduction At Shenzhen loyal Technology Co., Ltd.,, we strive to ensure customer satisfaction with all our products. This policy outlines the conditions under which returns and refunds are processed, ensuring transparency and customer confidence in our practices.

1. Return Eligibility

• Products must be returned within 14 days of the original purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

• For health and safety reasons, opened or used products are not eligible for return.
• Items on sale or clearance are final and cannot be returned.
• Customized or personalized products are exempt from being returned unless they arrive damaged or defective.

3. Processing Returns

• To initiate a return, please contact our customer service team at [Contact Information] with your order number and reason for return.
• Once your return is received and inspected, we will send an email notification of the receipt and approval or rejection of your refund.
• Approved returns will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Exchange Policy

• If you need to exchange an item for the same product due to damage or defect, send us an email at [email protected] and send your item to Shenzhen loyal Technology Co., Ltd

5. Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

6. Refunds (if applicable)

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [Contact Information].

8. Customer Service

For any questions or clarifications regarding our Refund and Returns Policy, please contact our customer service team at

• WeChat: 15698453556
• Tel: +86-521-55683139
• Mobile: +86 15698453556
• Website: www.tobacco-pouches.com

9. Policy Changes

• Shenzhen loyal Technology Co., Ltd., reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting to our website.